Pre-Order Details

How does ByNxelle Pre-order work?

All of our products are offered on a pre-order basis, ensuring that every piece is produced with care and quality. As a small business operated by a team of two, we don’t yet have the capacity to order large amounts of inventory ahead of time. This pre-order model allows us to focus on craftsmanship, precision, and sustainable production.

We also carry a limited selection of hand made products that are ready to ship, offering quicker delivery for those items.

Please note: you may notice a notification right after checkout that says your order is already on the way. This is an automated system message and is not accurate for pre-order items. Your order begins production after purchase and ships once it reaches your batch’s scheduled date.

Track your order accurately & find your batch eta delivery: Click here to track and find what batch your order is placed in

Pre-Order Timeline

Step 1: Order Placed
You’ll receive an order confirmation email right after checkout. The shipping date shown after checkout is not accurate! 

Step 2: Production Phase  (3–4 Weeks Earliest) or (4–6 Weeks On Average) or (6-8 Weeks With Delays)
Your item goes into production. Each piece is carefully made to ensure the highest quality.

Step 3: Inventory Arrives
Once we receive inventory from our manufacturers, our team immediately begins packing orders in the order they were placed. We'll then email you a tracking number to notify the order is packed and ready to ship shortly.

Step 4: Quality Check
Before shipping, every product is inspected to make sure it meets our standards.

Step 5: Shipping & Tracking
Orders are shipped out. The tracking number should update once the carrier scans your package and an ETA should be posted.

Step 6: Delivery
Your package arrives at your door. Enjoy your new piece.

Important Notes

  • Production Time: Carrier shipping times shown at checkout do not include production time.
  • Updates: We’ll post progress updates on Instagram and send email notifications as your order moves through the process.
  • Defective Items: If something arrives damaged, please contact us within 48 hours with photos so we can resolve it quickly.
  • Patience Appreciated: Pre-orders take time, but it’s worth the wait for a product made with care.

Need Help?

  • Live Chat: Mon–Fri 10 AM–9 PM PT, Sat 10 AM–7 PM PT
  • Email Support: Mon–Fri 10 AM–9 PM PT, Sat 10 AM–7 PM PT