Shipping policy

At Bynxelle, the majority of our products are offered as pre-orders due to being a small independent brand. Please read the information below to better understand our production and shipping process.

PRE-ORDER PRODUCTION & SHIPPING TIMELINE

Pre-order items typically require 4 to 6 weeks for production before shipment.

Please note that carrier shipping times are separate from production times. The 4 to 6 week timeframe applies only to production. Once your order has completed production, it will be packed and shipped, and standard carrier transit times will begin.

Production and shipping estimates may be affected by manufacturing delays, material shortages, quality control inspections, holidays, weather conditions, customs processing, carrier disruptions, or other circumstances beyond our control.

SHIPPING NOTIFICATIONS

Once your order has shipped, you will receive an official shipping confirmation email from contact@bynxelle.com containing your tracking information.

Please add contact@bynxelle.com to your safe senders list to ensure you receive important updates regarding your order.

ORDER UPDATES

We understand the excitement surrounding pre-orders and will provide updates whenever possible through our official Instagram account and email communications.

Updates may include production progress, manufacturing milestones, shipping batch announcements, and other important information regarding your order.

INTERNATIONAL ORDERS

Bynxelle proudly ships worldwide.

International orders may be subject to import duties, VAT, taxes, customs clearance fees, brokerage fees, or other charges imposed by your country's customs authorities.

These charges are not included in the product price or shipping cost unless otherwise stated. Any import duties, taxes, VAT, customs fees, or similar charges are the sole responsibility of the customer.

Bynxelle does not collect, control, or receive any portion of these fees.

International shipments may experience additional delays due to customs inspections, customs clearance procedures, local postal services, or other circumstances beyond our control. Delivery estimates for international shipments are not guaranteed.

If an international shipment is refused, abandoned, returned because customs charges were not paid, or cannot be delivered because required customs information was not provided, any return shipping costs, customs charges, carrier fees, or related expenses may be deducted from any eligible refund.

ADDITIONAL INFORMATION

  • Standard carrier transit times begin only after your order has completed production and has been transferred to the shipping carrier.
  • You will receive a tracking number by email once your package has shipped.
  • Shipping estimates are provided in good faith but are not guaranteed.
  • By placing an order with Bynxelle, you acknowledge and agree to this Shipping Policy.

Contact

If you have any questions regarding shipping or your order, please contact us:

Email: contact@bynxelle.com